Help Desk Specialist *Hybrid*
Arlington, TX Arlington, TX Full-time Full-time $22 - $25 an hour $22 - $25 an hour 1 hour ago 1 hour ago 1 hour ago Role and
Responsibilities:
Provide phone, webchat, and in-person support to end users and external vendors on a variety of Information Technology related issues; 90% of the support will be via phone, basic access/minimal support to external vendors Research and resolve basic network (ISP modems, Cisco routers), hardware, and software application problems Document and track the details of the problem, both status and resolution, within the help desk tracking application Communicates and follows-up with the user while working the problem and ensures successful and timely completion of the problem Provide assistance with division office moves, computer refreshes and fill-in for division IT personnel on an as-needed basis Administer user accounts for Windows NT and other applications Complete work orders, fully documenting each step of the troubleshooting process.
Provides technical training to peers on an as-needed basis Experience with replacing basic components of various makes/models' printers Must be able to lift up to 50lbs unassisted.
Experience 3-5 years' experience and/or training in an IT support environment.
3-5 years' experience with Windows 10 & Microsoft Office Office 365 3-5 years' experience with Active Directory (password reset, creating D- Lists, permissions) Must have extensive experience with Microsoft Windows 8/10 Operating Systems, Microsoft Active Directory/Active Roles, Microsoft SCCM, Microsoft Exchange Tier 1 -3 handling capability.
Must be able to close all tickets as they come in.
Must be able to troubleshoot all aspects of computer components About Seneca Resources:
Seneca Resources is a client driven provider of strategic Information Technology consulting services and Workforce Solutions to government and industry.
Seneca Resources is a leading IT services provider with offices in Virginia, Alabama, Georgia, Florida and Texas that service clients throughout the United States.
We are an Equal Opportunity Employer and value the benefits of diversity in our workplace.
Job Type:
Full-time Pay:
$22.
00 - $25.
00 per hour
Benefits:
401(k) Dental insurance Employee discount Flexible schedule Health insurance Health savings account Life insurance Paid time off Vision insurance Schedule:
Monday to Friday Ability to commute/relocate:
Arlington, TX 76011:
Reliably commute or planning to relocate before starting work (Required) Education:
High school or equivalent (Required)
Experience:
Active Directory:
2 years (Required) Help desk:
3 years (Required) SCCM:
2 years (Preferred) Computer hardware:
3 years (Preferred) Work Location:
Hybrid remote in Arlington, TX 76011.
Estimated Salary: $20 to $28 per hour based on qualifications.
Responsibilities:
Provide phone, webchat, and in-person support to end users and external vendors on a variety of Information Technology related issues; 90% of the support will be via phone, basic access/minimal support to external vendors Research and resolve basic network (ISP modems, Cisco routers), hardware, and software application problems Document and track the details of the problem, both status and resolution, within the help desk tracking application Communicates and follows-up with the user while working the problem and ensures successful and timely completion of the problem Provide assistance with division office moves, computer refreshes and fill-in for division IT personnel on an as-needed basis Administer user accounts for Windows NT and other applications Complete work orders, fully documenting each step of the troubleshooting process.
Provides technical training to peers on an as-needed basis Experience with replacing basic components of various makes/models' printers Must be able to lift up to 50lbs unassisted.
Experience 3-5 years' experience and/or training in an IT support environment.
3-5 years' experience with Windows 10 & Microsoft Office Office 365 3-5 years' experience with Active Directory (password reset, creating D- Lists, permissions) Must have extensive experience with Microsoft Windows 8/10 Operating Systems, Microsoft Active Directory/Active Roles, Microsoft SCCM, Microsoft Exchange Tier 1 -3 handling capability.
Must be able to close all tickets as they come in.
Must be able to troubleshoot all aspects of computer components About Seneca Resources:
Seneca Resources is a client driven provider of strategic Information Technology consulting services and Workforce Solutions to government and industry.
Seneca Resources is a leading IT services provider with offices in Virginia, Alabama, Georgia, Florida and Texas that service clients throughout the United States.
We are an Equal Opportunity Employer and value the benefits of diversity in our workplace.
Job Type:
Full-time Pay:
$22.
00 - $25.
00 per hour
Benefits:
401(k) Dental insurance Employee discount Flexible schedule Health insurance Health savings account Life insurance Paid time off Vision insurance Schedule:
Monday to Friday Ability to commute/relocate:
Arlington, TX 76011:
Reliably commute or planning to relocate before starting work (Required) Education:
High school or equivalent (Required)
Experience:
Active Directory:
2 years (Required) Help desk:
3 years (Required) SCCM:
2 years (Preferred) Computer hardware:
3 years (Preferred) Work Location:
Hybrid remote in Arlington, TX 76011.
Estimated Salary: $20 to $28 per hour based on qualifications.
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